{"product_id":"incident-0002-the-deployment-1","title":"INCIDENT 0002 — The Deployment","description":"\u003cp\u003e\u003cstrong\u003eEVERY IT PROFESSIONAL KNOWS THIS INCIDENT.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e“Everything is ready.”\u003c\/p\u003e\n\u003cp\u003eCode reviewed.\u003cbr\u003eTests passed.\u003cbr\u003eBackup ready.\u003cbr\u003eRollback plan ready.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTIME TO DEPLOY.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe deployment starts.\u003c\/p\u003e\n\u003cp\u003eBuild: SUCCESS ✓\u003cbr\u003eMigration: SUCCESS ✓\u003cbr\u003eTests: SUCCESS ✓\u003cbr\u003eDeployment: SUCCESS ✓\u003c\/p\u003e\n\u003ch3\u003eDEPLOYMENT COMPLETED SUCCESSFULLY.\u003c\/h3\u003e\n\u003cp\u003ePerfect.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003e“Finally. Let's monitor for a few minutes and get a coffee.”\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThree minutes later...\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eALERTS: 12\u003c\/strong\u003e\u003cbr\u003eService Down.\u003cbr\u003eHigh Error Rate.\u003cbr\u003eCPU 100%.\u003cbr\u003eDatabase Offline.\u003cbr\u003eUsers Impacted.\u003c\/p\u003e\n\u003cp\u003eLogs checked.\u003cbr\u003eCache checked.\u003cbr\u003eDNS checked.\u003cbr\u003eConfiguration checked.\u003c\/p\u003e\n\u003cp\u003eThen they find it.\u003c\/p\u003e\n\u003ch3\u003eAPP_ENV: production → maintenance\u003c\/h3\u003e\n\u003cp\u003eThe deployment worked perfectly.\u003c\/p\u003e\n\u003cp\u003eIt just deployed the application into \u003cstrong\u003emaintenance mode.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eLesson learned:\u003c\/strong\u003e\u003cbr\u003eDouble-check the config.\u003c\/p\u003e\n\u003cp\u003eAnd yes...\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIT ALWAYS WORKS ON MY MACHINE.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCase closed.\u003c\/strong\u003e\u003c\/p\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003eTHE PRODUCT\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrinted on the Comfort Colors® 1717 heavyweight garment-dyed tee for a relaxed, premium feel.\u003c\/p\u003e\n\u003cp\u003eFor developers, DevOps engineers, sysadmins, and everyone who has watched a perfect deployment become an incident.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIT CULTURE, WORN.\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eEU representative\u003c\/strong\u003e: HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eProduct information\u003c\/strong\u003e: Comfort Colors® 1717, 2 year warranty in EU and Northern Ireland as per Directive 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