{"product_id":"incident-0006-the-dns","title":"INCIDENT 0006 — The DNS","description":"\u003cp\u003e\u003cstrong\u003eEVERY IT PROFESSIONAL KNOWS THIS INCIDENT.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe website is down.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eDeveloper:\u003c\/strong\u003e\u003cbr\u003e“It’s not our code.”\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eServer:\u003c\/strong\u003e\u003cbr\u003e“Server is fine.”\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eNetwork:\u003c\/strong\u003e\u003cbr\u003e“Network is OK.”\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSecurity:\u003c\/strong\u003e\u003cbr\u003e“Firewall allows it.”\u003c\/p\u003e\n\u003cp\u003eEverything looks good.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eExcept one thing.\u003c\/strong\u003e\u003c\/p\u003e\n\u003ch3\u003eDNS.\u003c\/h3\u003e\n\u003cp\u003eA quick lookup 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