{"product_id":"incident-0008-the-password","title":"INCIDENT 0008 — The Password","description":"\u003cp\u003e\u003cstrong\u003eEVERY IT PROFESSIONAL KNOWS THIS INCIDENT.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e“My password doesn't work.”\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHELPDESK:\u003c\/strong\u003e\u003cbr\u003e“Your password expired 11 months ago.”\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eUSER:\u003c\/strong\u003e\u003cbr\u003e“But it worked yesterday.”\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHELPDESK:\u003c\/strong\u003e\u003cbr\u003e“Yesterday was 11 months ago?”\u003c\/p\u003e\n\u003cp\u003eThe account is active.\u003c\/p\u003e\n\u003cp\u003eMFA is OK.\u003c\/p\u003e\n\u003cp\u003eEverything checks out.\u003c\/p\u003e\n\u003cp\u003eExcept one small detail:\u003c\/p\u003e\n\u003ch3\u003ePASSWORD LAST CHANGED: 347 DAYS AGO\u003c\/h3\u003e\n\u003cp\u003eSometimes troubleshooting isn't about finding what's broken.\u003c\/p\u003e\n\u003cp\u003eSometimes it's about finding out what the user means by \u003cem\u003e“yesterday.”\u003c\/em\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCase closed.\u003c\/strong\u003e\u003c\/p\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003eTHE PRODUCT\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrinted on the Comfort Colors® 1717 heavyweight garment-dyed tee for a relaxed, premium feel.\u003c\/p\u003e\n\u003cp\u003eFor the helpdesk people who have heard “but it worked yesterday” more times than they can count.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIT CULTURE, WORN.\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eEU representative\u003c\/strong\u003e: HONSON VENTURES LIMITED, gpsr@honsonventures.com, 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eProduct information\u003c\/strong\u003e: Comfort Colors® 1717, 2 year warranty in EU 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