{"product_id":"incident-0011-the-printer","title":"INCIDENT 0011 — The Printer","description":"\u003cp\u003e\u003cstrong\u003eEVERY IT PROFESSIONAL KNOWS THIS INCIDENT.\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e“The printer is not working.”\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHELPDESK:\u003c\/strong\u003e\u003cbr\u003e“What are you trying to print?”\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eUSER:\u003c\/strong\u003e\u003cbr\u003e“One page.”\u003c\/p\u003e\n\u003cp\u003ePrinter status:\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eONLINE:\u003c\/strong\u003e OK\u003cbr\u003e\u003cstrong\u003ePAPER:\u003c\/strong\u003e OK\u003cbr\u003e\u003cstrong\u003eTONER:\u003c\/strong\u003e OK\u003cbr\u003e\u003cstrong\u003eNETWORK:\u003c\/strong\u003e OK\u003cbr\u003e\u003cstrong\u003eERRORS:\u003c\/strong\u003e NONE\u003c\/p\u003e\n\u003cp\u003eEverything looks fine.\u003c\/p\u003e\n\u003cp\u003eThen the printer produces a blank page.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHELPDESK:\u003c\/strong\u003e\u003cbr\u003e“What did you print?”\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eUSER:\u003c\/strong\u003e\u003cbr\u003e“The email. The one with the attachment.”\u003c\/p\u003e\n\u003cp\u003eThe attachment opens.\u003c\/p\u003e\n\u003ch3\u003ePAGE 1 OF 47\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eUSER:\u003c\/strong\u003e\u003cbr\u003e“Oh.”\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eHELPDESK:\u003c\/strong\u003e\u003cbr\u003e“The printer was never the problem.”\u003c\/p\u003e\n\u003ch3\u003eIT WAS USER ERROR.\u003c\/h3\u003e\n\u003cp\u003e\u003cstrong\u003eCase closed.\u003c\/strong\u003e\u003c\/p\u003e\n\u003chr\u003e\n\u003cp\u003e\u003cstrong\u003eTHE PRODUCT\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003ePrinted on the Comfort Colors® 1717 heavyweight garment-dyed tee for a relaxed, premium feel.\u003c\/p\u003e\n\u003cp\u003eFor the IT people who know that “one page” can mean anything.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eIT CULTURE, WORN.\u003c\/strong\u003e\u003c\/p\u003e\u003cbr\u003e\u003cbr\u003e\u003cp\u003e\u003cstrong\u003eEU representative\u003c\/strong\u003e: HONSON VENTURES 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