EVERY IT PROFESSIONAL KNOWS THIS INCIDENT.
“My password doesn't work.”
HELPDESK:
“Your password expired 11 months ago.”
USER:
“But it worked yesterday.”
HELPDESK:
“Yesterday was 11 months ago?”
The account is active.
MFA is OK.
Everything checks out.
Except one small detail:
PASSWORD LAST CHANGED: 347 DAYS AGO
Sometimes troubleshooting isn't about finding what's broken.
Sometimes it's about finding out what the user means by “yesterday.”
Case closed.
THE PRODUCT
Printed on the Comfort Colors® 1717 heavyweight garment-dyed tee for a relaxed, premium feel.
For the helpdesk people who have heard “but it worked yesterday” more times than they can count.
IT CULTURE, WORN.
EU representative: HONSON VENTURES LIMITED, [email protected], 3, Gnaftis House flat 102, Limassol, Mesa Geitonia, 4003, CY
Product information: Comfort Colors® 1717, 2 year warranty in EU and Northern Ireland as per Directive 1999/44/EC
Warnings, Hazard: Made in Honduras
Care instructions: Machine wash: cold (max 30C or 90F), Do not bleach, Tumble dry: low heat, Iron, steam or dry: low heat, Do not dryclean
